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On Premise CRM from Sage Extends Benefits Beyond Traditional Platforms
The buzz surrounding cloud computing and hosted solutions has garnered much attention in nearly every industry. And, while some companies are running the cloud-based CRM solutions across the enterprise, others are taking baby steps to move mission critical information outside of their firewalls and off their networks. The good news for you is that you don’t have to go the route of Software as a Service if you or your company are not ready to make that jump. Robust providers like Sage are introducing on premise CRM platforms so you can leverage the capabilities you need, without absorbing any risk you aren’t ready and willing to handle.
Sage Introduces On Premise CRM for Your Benefit
Sage has announced the availability of the SalesLogix KnowledgeSync alerts, the SalesLogix Customer Portal and additional Web administration enhancements for SalesLogix customers operating on the Sage cloud and implementing on premise CRM. Sage has positioned its latest on premise CRM solutions as bringing features and ongoing enhancements to extend the flexibility and business value of its Sage on premise CRM platforms.The on premise CRM platform is designed with proactive selling methods in mind that allow users to specify what data reaches them when and where. This approach to on premise CRM aims to bring profitability opportunities into view for all of your users and sales professionals so they can prioritize their time accordingly.
On Premise CRM KnowledgeSync Enhances Data
To extend the value and usefulness of your on premise CRM solution, the Sage SalesLogix KnowledgeSync optimizes your data by conducting proactive monitoring within the Sage SalesLogix platform to notify specific users when key sales opportunities have been identified. Users are also notified of any customer support issues, as well as important activities within the sales cycle and when they are due. You can also leverage this on premise CRM solution to establish dynamic business rules and criteria such as dollar amounts and dates that will trigger alerts and determine who will receive the alerts.
On Premise CRM Customer Portal Helps to Improve Support Experiences
One bad interaction with a member of your support team can completely skew your customer's perception of your company and their value as a customer. With the on premise CRM, Sage SalesLogix Customer Portal, you can improve customer support experiences and reduce costs. Customers can take advantage of a 24x7 self-service option that allows them to view, add or edit tickets and submit comments and attachments as needed. The Customer Portal element of your on premise CRM solution will automatically assign tickets to support representatives based on criteria that you define for the best overall experience.
A Complete On Premise CRM View
Like other companies leveraging on premise CRM solutions, you expect your investment to provide you with a complete view of customer interactions. Sage’s SalesLogix will ensure you have this view across all sales, customer service, marketing and other support functions so that all teams within the enterprise can collaborate and respond accordingly to any interaction. Sage offers an on premise CRM solution that includes powerful process automation and a highly customizable platform so you can optimize your on premise CRM solution for your unique environment.
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