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What are the Benefits of Open Source CRM Applications
First, there is the misconception that the solution is free. While it is true the open source CRM applications are freely available for download, the implementation does not end there. There may be a need to add some more modules that you need to purchase, or perhaps you will need to hire someone with code expertise to manipulate your software to customize it to your needs. Also, there will be a need for training, and unless someone on your team is an expert already, there will be some money involved to get it ready for your employees.
Many people also think that open source CRM software solutions do not have any customer support. There may be some technical truth to that, however, all the major open source CRM solutions have thousands of users. There is a special bond between the open source pioneer and the new open source buyer. The pioneer wants to help and often problems with software codes are actually more quickly repaired by users with that skill than with commercial software. It is also true that many companies offering open source CRM solutions also have fully commercial options as well, but often their customer service people can be of at least minor assistance.
Since it is freely available, many folks think open source CRM packages are simply a stripped down version with little functionality. While it is true that some versions are not as robust as their commercial counterparts, some open source versions are actually more robust. Developers want to get their name out there, and offering free software is certainly a way to do that.
Another misconception is that people think this free stuff is not secure. This simply is not true. No matter where you get your software from, security is always a concern, and this is no different. However, one side bonus of the open source CRM applications not being quite as popular is that less hackers attempt to break in and cause trouble.
When looking into the best options for CRM solutions for your company do not forget to take a look at open source CRM possibilities. While it may not turn out to be the best solution for your company, there are some distinct benefits that make open source CRM applications, and all open source software attractive. This demand helps to create higher quality products and more competition for any ancillary additions, which in turn helps the consumer get even more
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