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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

NetSuite

Suited For: Small, Mid-size Companies

Sales Force Automation, Marketing Automation, Customer Service & Support, Employee Management, Real-time Dashboards, Order Management, Incentive Management, Project Tracking, Website & Analytics, Partner Management
  • Offers the best opportunity management and forecasting capabilities in the industry.
  • The only hosted CRM application that offers order management / fulfillment, commission / incentive management, channel / partner management, website & analytics, and project tracking.
  • The only hosted business application that supports your entire company with a in a single, integrated solution — from customer relationship management (CRM) to accounting / ERP to Web capabilities.
  • Includes customizable, real-time dashboards for each employee in your company, providing instant snapshots of key performance indicators (KPIs), such as new leads, opportunities, sales orders, commissions, support cases and forecasts.
Starting at $79/user/month
Oracle

Suited For: Small, Mid-size, Large Companies
ORACLE E-BUSINESS SUITE, PEOPLESOFT ENTERPRISE, JD EDWARDS ENTERPRISEONE, JD EDWARDS WORLD, SIEBEL
  • Oracle is one of the largest application software companies in the world offering virtually everything a company needs to run it's business.
  • Oracle has acquired PeopleSoft and Siebel in the past 2 years and customers can purchase either CRM software from either Oracle, Siebel, or PeopleSoft's offerings.
  • Oracle is working on a CRM Fusion product that will be based on Siebel's CRM solution as well as leveraging PeopleSoft and Oracle's CRM solutions
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