     
| |
Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Revelation
Suited For: Companies
|
100% web-based, Log a Call in 4 steps, Client History, Custom call types and sub-types, Personal activity monitor and timesheet, Linkout to additional resources, Integrated contact management, Fully searchable archive, Customize rate table per project, Save custom reports, Track service contracts , Export report data to Excel , Print calls and work orders, Access level for 3rd party support providers, Assign calls to individuals, support queues or both, Cusstomize interface, Brand with your logo, Automatic login, Automatic email alerts to your staff (inbox, pager, cell, etc.) and end users, Business rules can customize alerts, Define support queues and groups, Time tracking can expand to record billable and non-billable time, Track service contracts, Intelligent knowledgebase for your staff and end users, Spell Checker includes English (US, UK, US/UK combined, Canadian, Australian), and French language packs, Pre-Define Call Templates to save time and control processes, Attach existing documentation to cusstomers, departments, projects, calls, etc., Edit terms, phrases and filenames used throughout application, Clutter free interface, Universal Time, Transparent Features, Client service reports, System actions |
- Revelation gives you the tools you need, when you need them, wherever you are. Down the hall, across the state, or around the world.
- Whether you are an internal or external support group, Revelation has the tools to support you.
- Log a call in half the time it takes with other systems.
- Revelation will help you make pro-active decisions that will improve results.
- Your end users will notice the improvement immediately.
|
N/A |
Tour de Force
Suited For: Companies
|
Account Management, Administrative Interface, Anytime-Anywhere Access, Business System Integration, Collaborative Support Management, Collaborative Task Management, Contact Management, Template Management, E-Mail Logging, Expense Management, General Features, Manager's Console, Marketing Campaign Management, Opportunity Management, Outlook Integration, Project Management, Reporting-Exporting, Sales Activity Management, System Architecture |
- Tour de Force is Account-centric, not Contact-centric.
- Robust & Flexible
- Completely customizable
- True Enterprise Collaboration
- Easy conversion from other CRM products
|
$1,800 and up |
| |
