24SevenOffice Customers - Case Study

24SevenOffice Customers - Case Study

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Cutting-edge office space provider on the fast lane

eOffice is one of UK’s leading providers of modern office solutions. With business centres distributed across the country and a fast growing customer base, eOffice is taking the idea of flexible working environments one step further. –With 24SevenOffice business system, we have full control of our operations inspite of our fast pace of growth, states CEO Pier Paolo Mucelli.

The eOffice concept is modern and fresh, allowing small start-up or spin-off companies to lease workspace or meeting rooms with advanced technology, secretarial services and videoconferencing for periods as short as one month. The “plug and work” service gives individuals and businesses the agility and flexibility they need to succeed in the market.

- We offer a flexible concept and have specific requirements when it comes to business systems. We needed a solution that we could grow with, giving us full control of customers, leads and employees. We have opened three centres in the UK during the last six months. We have more than a thousand customers and 15 employees and expect to double these numbers within the next 12 months. We feel that 24SevenOffice is an excellent complement to our internal organization, says Mucelli.

Efficiency and control

24SevenOffice CRM and collaboration features include everything eOffice needs to administrate its customers and employees in an efficient and profitable way. The system has helped the company to optimize routines and facilitate the communication flow internally and externally.

- 24SevenOffice gives us a complete overview of customers and leads in the pipeline. The system keeps track of all customer correspondence, steps in the sales process and customer transactions and it allows the management to coordinate and monitor the sales with detailed reports on all activities, explains Mucelli.

- This also includes control and coordination across departments, and this is especially important due to the fact that we are opening several new business centres in the UK and on the European continent within the next year, he emphasizes.

Campaigns and analytics

The system integrates modules for CRM, e-mail, group calendar, file sharing and marketing campaigns, making sure the customers get a complete overview of the business operations.

- With the marketing module and the analytical tool, we can easily execute targeted campaigns towards leads and customers and make statistical evaluations afterwards, says Mucelli.

- This is important, both because we can introduce the concept to potential clients in an efficient way, and because it’s easier to manage our customer relations through follow up e-mails. The analytics in the system shows us the accurate effect and results of the campaigns, he explains.

Future expansion

24SevenOffice is flexible and can easily be accessed through a web browser. The application is delivered as SaaS (software as a service) with a total cost of ownership much lower than traditional systems.

- Hardware and software costs are eliminated and there is no need for internal or hired IT support. It also is easy to use and administrate, and we have saved costs in both the financial and human resources functions by implementing this system, Mucelli claims.

- We expect to roll out the use of this system through our entire organization as we expand further. That is the advantage of choosing an integrated web based system that allows us to add modules and users as we grow, he explains.