Compare CRM VendorsCRM ArticlesCRM Vendor RecommendationsCRM Evaluation ToolsCRM Glossary
Download Free CRM Reports
 

Autotask Review











Autotask Review
Use CRM? Write a review

Ownership: Private
Founded: 2001
Headquarters: East Greenbush, NY
Software Type: Hosted


Autotask Review / Key Strengths

  • Autotask is built with multiple integrated modules - including service desk, project management, CRM, Contract Administration, time tracking, billing, reporting and business analytics -- that all run off the same database, and are accessible from a single screen
  • Autotask includes a powerful Recurring Services Contract manager, that helps you both bill and monitor profitability of complex managed services contracts, as well as traditional block hour, time-and-material, retainer, subscriptions, and fixed fee billing.
  • We've already customized the solution for your type of business, and have a large development team working every day to make it even better.
  • Autotask is a new breed of affordable software application, delivered on-demand, specifically designed to deal with the key challenges facing companies that provide technology services and solutions.


Autotask Features

  • Sales Opportunities Management
  • Business Workflow Chart
  • Outlook Integration
  • Product and Subscription Tracking
  • Project Management
  • Time and Expense Reporting
  • Customer Service Support
  • Service Dashboard
  • Workflow Automation

About Autotask Software

Since its founding in 2001, Autotask has become the #1 provider of web-based IT Services Management Software, used by thousands of IT service professionals worldwide. Autotask's success is based on its proven ability to help IT service professionals automate and manage people, projects, and processes more efficiently and to run their businesses better and more profitably.

Autotask has been designed for use by IT Service providers and Managed Service Providers (MSPs) and is crafted to fit their business model. While Autotask provides tools to help every employee function more productively, it also offers reporting capabilities that managers need to analyze profitability in real time. Any company that needs to manage workforce resources efficiently and service customers will find that Autotask will help maximize ROI.

Guided by a highly respected, technically astute management team, Autotask has enjoyed accelerated growth throughout its history, a reputation as an industry pioneer, and is viewed as an excellent place to work. Autotask moved into new offices in a state-of-the-art building in late 2006.