Soffront Mobile CRM

Soffront Mobile CRM

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Soffront Mobile
Soffront Mobile Solution extends Soffront CRM to the field by providing mobile access to critical business information. This mobile read-write access is provided through a laptop, a handheld or a mobile phone. Leverage Soffront Mobile for your sales and support functions.

Soffront Mobile Sales
Staying in close touch with the customer means that many of your sales personnel are in the field for the most part of the day. How do you ensure that they have the most up-to-date information? Does your field sales know the latest prices? Your forecast is only as good as the data in there. Isn’t it important to update the opportunity immediately after a sales call? Getting a quick answer to one critical question could make the difference between closure and loss. Is your sales force equipped for it? Can they add comments and notes when the call is fresh in the mind? Are they making the optimal use of the time between the calls? 

With Soffront Mobile Sales, field sales personnel can perform the following tasks:

• Enter and update account/contact information

• Create and edit notes

• Assign new leads

• Plan activities

• Manage opportunities

• Receive and send emails

• Query the database and run reports (including the forecast report) 

Soffront Mobile Support
Organizations are looking at Field Support Personnel to evolve as Relationship Managers to understand how the customer is using the product, identify cross sell / up sell opportunities and strengthen loyalty. However, the ground problems in field support result in lower customer satisfaction, higher churn rates and lost opportunities. Field support organizations face inefficient dispatch, low first call fix rates and inadequate call reporting. How many times your field support has to make yet another trip to close the case because they did not have the right parts and the tools? How about lost revenue because of inadequate call reporting? 

With Soffront Mobile Support, field support personnel can perform the following tasks:

• Access case history 

• Update ticket status

• Exchange emails with internal call center 

• Escalate issues

• Create work orders to acquire parts and tools

• Update contact/account information

• Add notes and initiate cross sell / up sell opportunity

• Submit call reports with time, part information to initiate invoicing

• Assign tickets

• Query the database and run reports