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Customer Service Internet Style - 10 Tips To Improve Your Service
Quality customer service is the lifeblood of any business. If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service. Unfortunately, with the rapid rise of online businesses it has become apparent ...
Author: Elizabeth Mcgee |
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Getting Back To Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure. The store advertised the boards on sale and offered a 40% discount coupon. My daughter ...
Author: Joy Fisher-Sykes |
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Leave Your "Buts" Behind For Great Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.� Customer Service Person: “I understand what you are saying, but we can to do it this way.� Then the situation magically goes downhill from there and it is difficult to win back the customer. What Happened? ...
Author: Ed Sykes |
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Ten Online Customer Service Tips
Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properly. "A satisfied customer will tell five people about ...
Author: Andrea Wilson
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Ten Customer Service Secrets To Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area left much to desire as far as service I gave the students an extra fifteen minutes for lunch. Sure enough a group of four students came rushing into the classroom with their lunches ...
Author: Ed Sykes |
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Keeping The Human Element In Customer Service
There is little in life that makes consumers more perturbed at a business than improper or insufficient phone etiquette. In the business world, there is no excuse for unprofessional behavior when speaking with customers and clients over the telephone. Unfortunately, I'm referring to much more than ...
Author: Kingston Amadan
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Calling Customer Service: How To Win The War, Part 1 Of 2
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land. A call to customer service can be an infuriating ending to a frustrating experience. ...
Author: Gwendolyn Lee |
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Calling Customer Service: How To Win The War, Part 2 Of 2
If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,� congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere. Without further ado… 6. Don’t drink and dial. It seems like a good idea at ...
Author: Gwendolyn Lee |
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Turning Customer Service Inside Out!
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk ...
Author: Craig Harrison |
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Customer Service Training Tips
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist their employees use the customer training tips that are provided during their training. Businesses always ...
Author: LeeAnna |
