| 51 |
Put Your Angry Customer At Ease
Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business. However, this responsibility, like so many others we must face on a daily basis, just comes with the territory. Customers become angry for all sorts of reasons. Some are legitimate reasons. Some are ...
Author: Jay Conners |
| 52 |
Who Am I? Who Is My Customer
You'll find that the extremely important skill of tactical communicating will be that much easier if you if know who it is you're talking to. Luckily, there's a simple, yet powerful formula that Myers & Briggs developed, to pinpoint different personalities, and what I'm referring to is the DISC, or D.I.S.C. personality profile. In its simplest form, the DISC model breaks ...
Author: Dominic Rubino |
| 53 |
Business Owners: Customer Satisfaction Is Key
As a consultant for people who are considering starting their own small business, I naturally have many things to share with people. Clients come to me with a host of questions about the process of starting a business and about the details of what to focus on above everything else. Once we have talked through the logistics and the finances that are necessary ...
Author: Martin Stoleman |
| 54 |
Risk Reversal – Eliminate Your Customer’s Fear
The Mission...To remove any obstacle that stands in the way of a sale. Most of us has at one time or another been ripped off by some unscrupulous individual or a business of dubious character. Because of this negative experience, we’ve become fearful of it happening again and so we’re very careful about with whom we do business. Your prospects are ...
Author: R Boduch |
| 55 |
Creating Customer Loyalty For Your Business
Creating Customer Loyalty for Your Business Strategize and Plan For Loyalty! These four factors will greatly affect your ability to build a loyal customer base: 1. Products that are highly differentiated from those of the competition. 2. Higher-end products where price is not the primary buying factor. 3. Products with a high service component. 4. Multiple products for the same customer ...
Author: Chris Swemba |
| 56 |
Forgotten Marketing – Who Is The Customer?
I have witnessed a couple of discussions recently, amongst “internet marketers�, that made me recall the real world of offline marketing and how it relates to the world of the internet as it presently stands. Both discussions revolved around Google, which is not unusual; and both led me to believe that many online money seekers, who regard themselves as ...
Author: Roy Thomsitt |
| 57 |
Improving Your Customer Relationship Management With Blogging Technology
Before I address the following questions: What is a blog? and What can a blog do for your business?, let me pose a few "What if . . ." questions to you. Keeping in mind that before your prospects and customers buy from you, they need to know you, like you, and trust you. In other words, they need to know, whether overtly or covertly, that they have a trusting and ongoing ...
Author: Etienne A. Gibbs |
| 58 |
Learning To Think Like A Customer: Selling Tips For Success
One of the most common mistakes marketers make is advertising and marketing based on personal opinions and perceptions. Unsuccessful ones tend to think this way, not only about the product being sold, but also regarding how potential customers will act and react to our advertising approach. This then begs the obvious question (which isn’t so obvious)—why do customers buy ...
Author: Stephen Wright |
| 59 |
Death Of A Salesman? It’s What Happens When The Customer Says “I’ll Think It Over!�
Michael Jordan said “Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it� You have given a great presentation, you ask for the order and the customer says he‘s going to think it over. This was the moment I felt was the last straw. I’d had it! I don’t want to sell anymore; I’m going back ...
Author: Helen Robinson |
| 60 |
Implementing Service Management: Part 1 - Service Level Management
What is Service Level Management?Service Level Management is one element of the 11 ITIL disciplines, and details the need to plan, draft, agree, monitor and report on service achievement within the business. It also incorporates the requirement for an organisation to implement actions to eradicate potential unsatisfactory service ... By: Stuart Jennings |
