Articles Library by Topic
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Customer Retention With A Personal Touch
Personal contact with customers is a crucial element in the success of any new business – and it’s one of the most common casualties of growth. As a company grows, the president tends to fade away into his or her office. That can lead to loss of leverage right at the point when a company is starting to take off ...
Author: Tony Valle |
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Are You Hearing Everything Your Customer, Peer, Boss, Supplier Isn't Saying?
Only 7% of what we say is verbal! The other 93% is nonverbal! How do you think Dr. Phil got his start? Reading the nonverbal communication of prospective jurors as a jury consultant. And that's why he's not afraid to call someone on a lie on his program! He's reading their body language--their nonverbal communication! And Dr. Phil knows he's right ...
Author: Linda Talley
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| 43 |
Delivering Fantastic Service!
Fantastic customer service is a friendly smile, it’s a warm greeting, it’s a caring attitude, it’s aimless small talk, it’s genuinely going the extra mile, it’s truly understanding the other person, it’s cheerful enthusiasm… Fantastic service is what makes customers want to shop with you despite a higher price or the inconvenience of distance ...
Author: Darryl Gee
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| 44 |
How To Win Your Customer Sevice Battle
Millions of people, just like you, end up with a customer service problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. Sound ...
Author: Andrew Lawrence |
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Keeping Your Cool When The Customer Gets Hot
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you. So what do you do to keep your cool when the customer is ...
Author: Lydia Ramsey |
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How To Get Your Customer Talking
Before we can sell our products to our prospective customers, we must first get to know them and their needs. The best way to do this is to get them talking. When you approach a prospective customer, it can be a challenge to get the customers attention, let alone getting them to strike up a conversation with you. Most people don’t want to be bothered, their perception of ...
Author: Jay Conners |
| 47 |
Prospecting Your Customer
When you establish a relationship with a customer, you want that relationship to have many levels, not just one layer from one sale. We all have our sales goals to meet on a weekly, monthly, or quarterly basis. This doesn’t mean that once we get a sale out of our customer, that we hurry them out the door and ...
Author: Jay Conners
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| 48 |
Meeting Customer Expectations
As I was in the airport today waiting for my flight, I was next to a gate for Southwest. For those that don't know, Southwest doesn't issue reserved seats like most airlines. Instead, ticket-holders are issued one of three boarding groups, each of which lines up before the flight. It's very similar to general admission ...
Author: David Hooper |
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Relax Your Customer
One of the most important skills a doctor can posses, is that of a bed side manner. In the same sense, it is important that sales people posses the same type of skill, to be able to put their customer at ease. Relaxing your customer is important to any type of sales situation you may find yourself in. Remember, think of the customer ...
Author: Jay Conners |
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Follow Up With Your Customer
After you go through a sales session with a customer, wether you sell them a product or not, follow up with them. Otherwise, your time was all but wasted. Every part of a sales process from the initial contact, to the presentation of the product, to the final step, following up, are all equally important. The following up process is an important element of the sales process for many key reasons, here ...
Author: Jay Conners |
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