info@hand Case Studies:

info@hand Case Studies:

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Building Customer-Centric Organizations with info@hand

Thousands of users at organizations worldwide rely on info@hand solutions to deliver dramatic improvements in identifying, acquiring, and serving their customers. Review the success stories below to see how info@hand has made a difference.

The Ariel Group Inc.
Leadership Development, Arlington, Mass. USA (55 Users)
Ariel needed not just a CRM, but a business management system. Their key objectives were to:

• Support the business model of a core staff leveraging an extended group of world-class independent facilitators, to reduce cost pressures and improve customer response.
• Formalize the sales pipeline, to gain earlier visibility of business trends, and improve business decisions both tactically and strategically.
• Create a range of management reports and charts, to ensure that business data is distilled into information which is in the most usable form for identifying sources of growth in sales and profitability.

Results: By providing instant information on facilitator availability, and automating contracting of both clients and facilitators, Ariel is able to grow sales while containing pressures to grow costs. A limited portal access was engineered for facilitators to review and accept jobs offered to them, eliminating a great deal of administrative workload. Short and medium term visibility and comprehension of sales trends has been improved, enabling superior management of the Ariel sales process and better-informed business decisions.

Adaco Services, LLC
Software Solutions for the Hospitality Industry, Williamsville, New York USA (15 Users)
Adaco Services wanted a relatively standard CRM that was web-based, offered top quality reporting and charting capabilities, and which they could host themselves at their premises. A key business requirement was to track customer software licenses, serial numbers, and support renewal dates.
It was important to Adaco to get high quality support on their CRM, and not to pay high support fees to maintain Adaco-specific custom features. Adaco also wanted a system that was offered on a perpetual license, with a reasonable price, so that they would not have to keep paying high annual license fees, or even higher On Demand service fees, year after year.

Results: Adaco successfully implemented info@hand throughout their sales and administrative staff, and had several minor customizations designed and built for them as well. Since their initial implementation, they have upgraded through several releases, and during that time their additions have become part of the standard system, so Adaco now run the standard info@hand software, right out of the box - and only pay the standard low annual support fees.

Adaco President Mark Pinsley remarked "We investigated many of the packages available today, and ultimately we needed a package that provided flexible reports that wouldn't cost a fortune, and a phone number that we could dial and be certain we would get a high level of hands on support. The Long Reach organization offered us both of those and has lived up to their promises."

Nhouse ApS
Technology Solutions and Services, Ølstykke, Denmark (10 Users)
At Nhouse, their priority was to implement a CRM with good internationalization features to manage their sales process. Another key requirement was to manage customer service and support contracts for the 3COM and Novell products for which they are a Scandinavian service hub. In addition, Nhouse had some light project management needs.

Results: The Product Catalog, Supported Products and Service Contracts modules were fundamental to the Nhouse solution. As well, two months of business analysis and custom engineering were involved in their implementation. The resulting custom info@hand solution now manages all of their standard CRM functions, as well as advanced customer service and support functions. As well, Nhouse are using info@hand's Project Management functions to manage and track a series of internal and external projects.