Sage SalesLogix Overview

Sage SalesLogix Overview

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Award-winning Sage SalesLogix is the customer relationship management solution that delivers deep, rich customization capabilities, high levels of end-user adoption, and low TCO across all deployment methods including Web, Windows, and mobile devices.

Sage SalesLogix enables SMBs and divisions of large enterprises to cultivate profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction and loyalty. 

Sage SalesLogix provides organizations with the Freedom of Choice to select the access method best suited for their teams, without sacrificing functionality, usability, or robust customization capabilities.  Users can be more productive as they always experience the same rich user interface, regardless of application preference.  With more than 300,000 users at more than 8,500 companies worldwide, Sage SalesLogix is the CRM leader for SMBs seeking deep, rapid customization capabilities across critical deployment and access options for a solution tailored to their unique needs.

Sales
Sage SalesLogix Sales delivers the tools and resources needed to effectively manage all aspects of the sales cycle and increase sales team performance.  With SalesLogix Sales you can more effectively manage opportunities, monitor and forecast sales activity, and automate key sales processes—shortening your sales cycle and enabling your sales team to close more deals. Robust customization capabilities enable you to tailor Sage SalesLogix to meet your unique selling environment. And, with SalesLogix Sales you have the flexibility to access your critical information via Windows, Web or mobile devices without sacrificing functionality, usability, or access to critical information that was collected using customizations.

Marketing
Sage SalesLogix Marketing provides full-scale marketing campaign management capabilities, including targeted customer segmentation, multi-channel marketing communications, and real-time reporting. SalesLogix Marketing was designed to enable you to target your most profitable prospects and customers, execute and track meaningful marketing programs, and shorten your sales cycle for increased sales performance.
 
Customer Service
Sage SalesLogix Customer Service provides the advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues, and requests and deliver a high-quality customer experience.  Quickly locate resolutions to customer issues with SpeedSearch, the powerful knowledgebase search engine in Sage SalesLogix.  Empower customers to find the answers they need with self-service solutions, while reducing costs.  And, robust reporting capabilities provide managers with key service metrics so they can ensure that customer’s issues are being resolved in a timely manner.

Support
Sage SalesLogix Support provides powerful capabilities for tracking, managing, and resolving product support issues, enabling you to exceed customer expectations and internal performance goals.  SalesLogix Support allows you to automatically assign support tickets to the appropriate resource based on area of expertise.  Support professionals can then quickly locate resolutions to customer issues with the SpeedSearch knowledgebase and effectively manage the defects, assets, and returns associated with a customer issue, In addition, integrated self-service capabilities enable customers to easily resolve their own issues, improving their satisfaction and your cost to do business. 

Mobile Solutions
Sage SalesLogix Mobile extends CRM capabilities to both Windows Mobile and Blackberry devices, delivering rich functionality with the real-time convenience of wireless.  Sage SalesLogix Mobile enables account, contact, opportunity, and ticket management from handheld devices so employees always have access to the most up to date customer information, whether in the office or on the road.  Sage SalesLogix deep customization capabilities are extended to the mobile application which can be easily customized using visual drag-and-drop design or robust development tools.  Mobile and Web Client customizations are developed and managed within the same development environment, which reduces the complexity of developing customizations for Web and Mobile solutions.

Dashboards & Reporting
Making effective, timely business decisions requires access to real-time performance indicators at all levels of your organization.  Sage SalesLogix Dashboards provide a single, interactive location from which to view and analyze performance metrics across your entire organization.  Turn insight into action by analyzing performance, diagnosing potential problems, and identifying opportunities.  Sage SalesLogix also includes more than 50 pre-built reports covering key performance indicators across sales, marketing, service, and support.

Business Alerts & Workflow
Sage SalesLogix KnowledgeSync allows you to proactively notify employees, management, business partners or customers of critical, time-sensitive business information via e-mail, fax, pager, PDA, cell phone and/or Web browser — automatically.  You'll never miss out on critical business opportunities or be unaware of urgent customer issues. You define the key business criteria and Sage SalesLogix KnowledgeSync monitors your data proactively and sends alerts when conditions are met.