Aplicor Customer Service

Aplicor Customer Service

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Aplicor Customer Service & Help Desk Solution

The Foundation For Increased Customer Satisfaction, Retention, Customer Share & Lifetime Value
Sales and service must be tightly integrated for companies to realistically expect repeat sales and greater customer share. Aplicor Customer Service is the foundation for organizations who seriously desire to improve customer service and increase customer retention. We all recognize that customer retention costs much less than customer acquisition. However, until now, not all organizations had the know-how or the budget to harness the help desk software, help desk application, help desk solution or other automation tools necessary to meet this fundamental demand in an automated and repeatable fashion.

Automated, Consistent and Repeatable Customer Fulfillment
Aplicor Customer Service begins by capturing, tracking and measuring client requests, client incidents (i.e. issues or problems) and fulfillment. Aplicor Customer Service helps grow profitable customer relationships by automating the customer support activities, providing a holistic view of the customer relationship across the organization, measuring relationship value and treating different customers differently (for example, identifying and treating the most valuable customers uniquely). By securely providing customer information throughout the company or across multiple physical locations via an Internet browser, the Aplicor-enabled organization has an enterprise-wide and real-time shared view of the customer relationship, thereby, equipping every resource in the organization to provide intelligent, responsive and consistent communication to every customer. From the customer’s point of view, they get faster and more responsive service that is consistent no matter how or when they interact with the company. The customer appreciates the higher quality communication and increases the perceived value, and subsequent loyalty, of the supplier with each interaction.

Leveraging History to Predict Behaviors & Requests
Orienting your customer relationship begins with essential information. With Aplicor Customer Service, customer activity and history can be tracked in a centralized repository regardless of contact method, type of contact or person with whom contact is made. Such meaningful information begins to take shape, show patterns and can be acted upon with user-defined or best practice business processes which allow prescribed actions to be applied based on the customers previously expressed desires. Employees are provided the complete information necessary to truly know their customers history, desires, expectations and needs which facilitate true understanding and growing an effective customer relationship.

The Payback of Consistent Customer Service
Aplicor's anytime, anywhere browser-based access facilitates making all customer data available in real-time to all who need it or serve the customer. Flexible business rules and response mechanisms allow you to identify and meet the express and implied needs and desires for various customer types with personalized and automated customer service. Real-time integration with other aplicor CRM modules share the preferences, correspondence, history, habits and overall customer relationship across the enterprise. The configuration and reporting bond together to identify and treat your most valuable customers uniquely.

The need to retain existing customers and to manage every customer relationship as a valuable asset is now widely appreciated as a universal critical success factor. Aplicor Customer Service can empower the organization to leverage every customer interaction, by any employee in the organization, to add value to the overall relationship. Increasing customer loyalty follows the fulfilled customer requests which are met in a consistent, timely and complete manner. Continued fulfillment will grow the relationship value and culminate in an annuity of on-going dividends paid in the form of increased use of products and services, recurring sales, maintenance renewals, upgrades, brand loyalty, referral business, increased competitive standing and higher margins.