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Customer Support and Service - Support, Service and Time Tracking |
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Customer Support and Service
Support, Service and Time Tracking
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Streamlined time tracking results in improved client management and record keeping . With streamlined support, service and time tracking organizations track jobs facilating processing subsequent customer-related billing quickly and easily.
By using NetSuite CRM, you have a gamut of time tracking options. For example, if you need to charge for technical support on a per-minute basis, or track the time your service professionals spend with a given client, our time tracking capabilities will provide you with a new level of efficiency and accuracy. No more managing time off-line—with NetSuite CRM time tracking is tied directly to the customer. |
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- Keep accurate customer records by managing time within your CRM system.
- Streamline your time tracking, consolidating it for reporting to accounting for billing.
- Record both reimbursable and non-reimbursable time in order to understand how your team is apportioning time to serve your customers.
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- Record the time spent on cases, tasks, and events.
- Approve time your team spent per case.
- Record approved time to pass to accounting for billing.
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