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CRM Software Applications:
E-mail Integration Customer Relationship Software
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Running a stronger, more productive organization means giving all your employees a 360-degree view of the customer. Additionally, it means communicating with customers via e-mail, and creating and storing comprehensive conversation threads that can be added to full customer records.
NetSuite's CRM customer relationship software application is the first and only CRM solution to provide built-in, no-click, patent-pending e-mail integration. That means that you can compose a personalized e-mail message to customers directly from the customer record. And when a customer replies to your message, NetSuite CRM will automatically capture that reply in the record and deliver the response to your inbox, no matter what e-mail system you're using—Outlook, Notes or even Internet Mail such as Yahoo! or AOL. Moreover, NetSuite CRM offers direct integration with Outlook, so you can send and save e-mail to NetSuite CRM as well as synchronize your contacts, events and tasks, taking that data with you wherever you go. |
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- Accurate, complete e-mail records make a 360-degree view of the customer possible.
- Employees can choose to use either NetSuite CRM, or other, familiar tools such as Outlook, while maintaining complete e-mail records and customer histories.
- Visibility into every account and conversation lets you better serve customers and increase sales.
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- E-mail integration lets you initiate e-mails within NetSuite CRM, receive customer responses in your in-box, and capture all e-mail conversations automatically, no matter what e-mail system you use.
- All employees have access to complete e-mail conversation threads, without having to enter any data manually, or toggle between applications.
- Synchronize all your contact lists, events, meetings and tasks using Outlook, so you can be productive even if you're offline.
- Messages composed and sent from Outlook will become part of the customer record with "send and save to NetSuite CRM" capabilities; additionally, customer-initiated e-mails will also become part of the same record.
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Compare NetSuite to:
Maximizer,
Entellium,
Oncontact,
Aplicor,
Soffront,
ADAPT Software,
Avidian,
Epicor,
InsideSales.com,
Kana,
Microsoft,
Oracle,
Parature,
RightNow,
Sage,
Salesboom,
Salesforce.com,
SalesLogix,
Saratoga Systems,
Siebel,
SugarCRM,
Surado,
ACCPAC,
ACT!,
amdocs,
Appshore,
Aprimo,
Ardexus,
Astea,
Aurum,
Chordiant,
Commence CRM,
CSG Systems,
Dendrite,
eGain,
Everest,
Infor,
JD Edwards,
LeGrand,
NetOffice,
Peoplesoft,
SalesJunction.com,
Salesnet,
Visitar,
Infusion Software,
Dataforce CRM,
BrainSell,
Zoho,
LeadMaster,
Model Metrics,
PipelineDeals,
Tour de Force,
VanillaSoft,
Balgord Software Solutions,
Landslide,
C2CRM,
CRMG,
24SevenOffice,
CNP,
PhaseWare,
Enterprise Wizard,
Revelation,
Exact Software,
Majestic,
Epicor,
Goldmine,
Consona CRM,
TechExcel,
Commence,
ePartners,
Stay-In-Front,
Pivotal,
SAP,
Workbooks,
RunE2E
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