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Overall satisfaction
"Mastering today's technology, and being the first to embrace tomorrow's possibilities, sets Broad and Cassel apart from the typical law firm. Our technicians are fine tuning systems on a daily basis (24/7), with an eye toward cutting costs, saving time, and increasing responsiveness. With Revelation Helpdesk from YellowFish Software, our IT staff is now able to record their activities from any of our locations or from anywhere they can access the internet. As a 100% web based application, Revelation Helpdesk exceeds our expectations for accessibility and uptime. Due to our overall satisfaction with Revelation we would recommend it to any other law firm or organization looking to improve the effectiveness and overall performance of their IT support."
-Broad & Cassel , FL
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Improved efficiency
"Revelation has greatly improved our in-house tech support efficiency."
-Spherix , VA
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Revelation always stood out
"I researched well over fifty products, downloaded several demos and received personal demos of TrackIt, BridgeTrak, HelpDesk Expert, Revelation and several others. Of all products viewed, Revelation always stood out as the easiest to navigate and the most streamlined. Revelation offered all the features we needed. Revelation helps us quickly and easily assists our end users. It is extremely user-friendly and some of the features in the last release really brought Revelation to a new level."
-U.S. Department of State, National Council for International Visitors, WA
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Everyone is in the loop
"Revelation Helpdesk has provided an open communications, tasks based, accountability structure for many aspects of our business. From sales to support everyone is in the loop and knows what is expected of them."
-Technology on Premises, NY
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Very positive impact
"Revelation has helped to structure our support organization and has had a very positive impact."
-Beiersdorf USA , CT
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Added accountability
"Revelation Helpdesk exceeded our expectations for a web based helpdesk and has added a measure of accountability to each technician in our department."
-Mnjikaning First Nation, Ontario
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Positive feedback from our clients
"Revelation Helpdesk provides our organization with a central collecting place for all data and customer issues. Because it is 100% Web based our staff can access it from anywhere, which greatly improves their efficiency. Almost immediately after we installed it we heard positive feedback from our clients on the power and ease of use of the end user interface."
-LeBlanc Communications & Eventel International, CT
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Exceeded our expectations
"We used Support Magic for many years and find Revelation Helpdesk to be very user friendly and easy to navigate. We had no trouble switching to a web based application as Revelation's uptime is very good - it exceeded our initial expectations."
-St. Joseph's Hospital, GA
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Revolutionized our organization
"Revelation Helpdesk has revolutionized our organization and the way we provide customer support."
-K D Systems, CT
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Better control & better management
"Revelation Helpdesk has given us better control of our IT infrastructure by providing us with better management information."
-Stafford Borough Council , UK
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Clearly superior
"Fantastic! It's quick, intuitive, well laid out, and really polished. The extranet is great both operationally and as a tool to win new clients. The reports really are a revelation! At a click of a button we have information that truly is `Brainfood for our Business` Already we can see that Revelation is not just going to help our CRM, it is going to help shape the future of our business."
-University of Cincinnati , OH
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Fantastic, quick, intuitive
"Revelation Helpdesk exceeded our expectations for a web based helpdesk and has added a measure of accountability to each technician in our department."
-Connexion, Ltd., UK
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There is no competition for Revelation
In our opinion there is no competition for Revelation, it is quite nearly a custom solution for a pre-packaged price. We could hardly believe how much time and effort we had wasted over the years trying to do what Revelation allows us to do with ease and professionalism and, more importantly, with greater efficiency and superior customer service and satisfaction. Revelation helpdesk has had a completely positive effect on our business. Additionally, we find that Revelation is a terrific selling point for new and existing customers. Revelation has exceeded our expectations in its ability to improve our business operations, our profitability and our customer relationships. "
-Computerist, NJ
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30% service revenue increase
"I looked seriously at Blue Ocean 's Track IT and Soffront before I found Revelation. Revelation's core structure provided exactly what I needed. The process of integrating Revelation into my support operation was extremely easy. In fact, we developed more structure in our business because Revelation made us think about our processes. Since we started using Revelation, we have increased our service revenues by 30% due to better communication and more emphasis on time tracking within our organization. In addition, Revelation has enabled me to make better business decisions."
-EXNS, Inc., TX |
Compare Revelation to:
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ePartners,
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RunE2E
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