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VanillaSoft Enterprises CRM/SFA
PowerCaller, developed over the past seven years, is the most simple and effective calling software ever created. Its single purpose goal is to help your agents stay focused on the task at hand, making effective calls for your enterprise. PowerCaller removes the traditional “desktop distractions” associated with other calling software. It places simple, yet effective tools in your agent’s hands that drive two important benefits: better calls and more calls.
VanillaSoft’s PowerCaller – Smart calls each and every time.
Features
Logical Branch Scripting
PowerCaller has the intelligence to drive results from your sales force by using a decision tree structure. When a call is placed and then answered, VanillaSoft’s PowerCaller will guide your agent through a logical, smart call leading to the best opportunity outcome. Research has proven that intelligently written dialogs can significantly increase the sales effectiveness of an agent. PowerCaller’s programmable scripting buttons ensure that smart responses to challenging objections are only a button click away. Your agents will feel secure knowing they have the tools to overcome the most common and difficult objections in the selling process. Best of all, most agents will require less than one hour of training. Click here to launch a demo.
Power Server
Power Server is the application that selects the best calling opportunities to send to your agents. Management selects criteria such as demographical information, past buying habits, geographical information, time zones and a host of other information; managers can then simply runs the calling query to establish who will be called. When your agents log in to PowerCaller, they will be routed the exact calls based on your knowledge of the best opportunity. Allowing you to choose who gets called will greatly enhance the results of your calling campaign. You no longer have to have agents sort through records in an attempt to figure out which one looks and feels the best.
VanillaSoft’s PowerServer delivers the best opportunity each and every time.
Do Not Call
There has been a dramatic regulatory change in the telemarketing industry. Various state and recently federal agencies have started to regulate the telemarketing industry and will curtail businesses ability to contact consumers at will. Beginning October 1, 2003 the Federal Trade Commission (FTC) will maintain a list of telephone numbers of people that do not want to be called by telemarketers. The sign-up for this list can be done online and officially started on July 1, 2003. Various states have already built similar do-not-call lists. Non-compliance with these lists can result in hefty fines up to $11,000 per called number.
VanillaSoft’s PowerCaller makes a real-time check for all the numbers on the campaign list to see whether it is on a state or federal do-not-call (DNC) list and will prevent the call from being placed.
VanillaSoft’s PowerCaller brings your business into compliance and protects your bottom line.
Recording
One of the most powerful features of PowerCaller is its ability to record each and every call. In addition to recording your agents, it will match the record to the actual recording allowing for easy retrieval and review. Your management team will have full control on which agent and which result type get recorded and saved. Never before has there been an easier way for a company to review and train their agents.
VanillaSoft’s PowerCaller - Recording – Reviewing and enhancing performance.
Reporting
Reporting is a breeze using PowerCaller. Because it utilizes Microsoft Access to handle and sort data, the possibilities are endless. Report wizards and custom report creation are only a button click away. Easy criteria selection makes building your own enterprise sales reports effortless. Reports can be designed to drill down to an individual’s performance on a particular campaign at a particular time.
VanillaSoft’s PowerCaller reporting is simply the best reporting available.
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