Pivotal Overview - Partner Management

Pivotal Overview - Partner Management

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Partnerships are becoming increasingly important to today's businesses, as they strive to extend their geographical reach, product ranges and capabilities, and service offerings and offer their customers the best available solutions.

The Pivotal CRM Partner Management™ suite creates a collaborative inter-company framework to exchange knowledge, manage relationships, and synchronize transactions across marketing, sales, and service. It gives your partners the tools and information they need to succeed, while giving your company better visibility into their performance.

Pivotal Partner Management solutions are designed to help companies maximize the value and effectiveness of their partner relationships.

• Increase Margins: Reduce channel support costs through online self-service for both partner and shared customer requests/issues. Provide marketing collateral, training, and sales support online. Share prospect information, schedule activities, and strategize online, thereby lowering the cost of joint deals.
• Accelerate the Sales Cycle: Bring in the right partner at the right time to help identify solutions faster. Give partners 24x7 access to up-to-date product information, training, sales tools, transaction data, and performance analysis reports.
• Lower Cost of Results: Leverage our comprehensive partner management solution to achieve results with a shorter implementation time. An intuitive user interface allows partners to quickly get up and running on their personalized partner portal with minimal training.
• Increase Partner Loyalty: Track partner metrics and performance, and tie them to rewards. Make it easy to share information across all business processes, including sales, service, and marketing, by allowing your business partners to collaborate via a personalized working environment.
• Increase Win Rate: Analyze which partners are more successful, which are more profitable, and which need improvement. Identify key partner skills and resources so you can match the right partner to the right opportunity. Identify which skills are lacking in the partner network, and train or recruit accordingly.
• Reduce Channel Conflict: Automatically route leads to the most appropriate channel partners based on pre-defined business rules.
• Increase Customer Satisfaction: Provide customers with a wide array of partners to match requirements. Present consistent, channel-independent messages and processes to joint customers across all touch-points.