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Austrian Airlines is a midsize carrier with 100 aircraft that serve 10 million passengers a year and fly to all five continents, with more than 130 destinations. See how the airline is using SAP solutions to focus on its customers by ensuring that everyone in the company has the most accurate information.

Bayer Material Sciences is one of the world's largest producers of polymers and high-performance plastics. Hear its CIO explain how the customer-interaction features in the latest release of SAP CRM were top among this company's reasons for selecting SAP CRM. Log-in required.

With revenues of more than $1 billion, Brother International Corp. is one of the premier providers of products – printers, fax machines, and labeling systems – for the home, home office, and office. Learn how the company is using SAP solutions to streamline processes, track product usage, and lower total cost of ownership.

Crestron offers integrated automation systems to control audio, video, computer, and environmental systems technology in commercial buildings, universities, hotels, hospitals, and homes. Consider how Crestron deployed SAP CRM for service needs, including interaction center and depot repair.

This subsidiary of Deutsche Bahn, the German national railway, operates at six sites with a staff of 1,600 - 1,200 of whom work in call centers, answering 9 million calls each year. Thanks to SAP, DB Dialog is able to maintain not only their high-volume service but to enhance customer and employee satisfaction.

The nonprofit Direct Relief Int'l provides medical aid such as medicines, medical supplies, and related equipment in countries around the world. Discover how the organization is using SAP solutions to integrate disparate systems and automate processes to better distribute its goods.

Estafeta Mexicana is a courier company that offers express services throughout Mexico. The company was looking to become a one-stop service for its customers. See how Estafeta is using SAP solutions to transform its business, standardize processes, and gain greater visibility.

Hilti is a prime partner for construction professionals worldwide, manufacturing tools for fastening, drilling, and demolition. Learn how the organization is using SAP solutions to simplify its IT landscape, implement a common business model, and transform sales processes.

On any given day, up to 60,000 customer might contact the service agents at Home Shopping Europe (HSE24) – via the call center, the HSE24 Web site, or even text messaging. Find out how HSE24 expects the latest release of SAP CRM to offer its service agents as well as its customers an optimal experience.

For more than 100 years, Lincoln Electric has provided innovative, cost-effective, quality welding and cutting solutions. Hear why Lincoln Electric chose SAP CRM over the competition and how SAP CRM has helped maintain one source of truth across the company.

Through electronic design automation, Mentor Graphics enable engineers to develop better electronic products faster and more cost effectively. Mentor Graphics discusses how SAP CRM 2007 replaces a number of siloed CRM systems.

Mieschke Hofmann und Partner is a process consulting company focused on the automotive industry and is 75% Porsche-owned. MHP is striving attain a high level of excellence in customer relations. See how MHP uses SAP CRM to improve the quality of customer data and enhance customer support.

Mondi is a leading international paper and packaging group. See how the company is using SAP solutions to improve knowledge sharing, enhance customer communication, and retain customer data.

NetApp's data storage and email backup, recovery, data protection, and archiving solutions help to secure today's data-intensive enterprise. NetApp presents insight into how it deploys and integrates SAP CRM.

Pacific Coast Feather Company is the largest basic bedding company in North America, doing about $300 million in business. Learn how the company is using SAP solutions to target a new customer base, streamline its ordering processes, and provide better service.

The Port of the San Diego is a public sector agency with 600 employees. The Port manages the busy San Diego Harbor and administers and protects the public lands along San Diego Bay. Learn how the organization is using SAP solutions to standardize processes, streamline efforts, and improve customer service.

Securit helps manage and secure one of companies' greatest assets – business information – through records management, data protection, and document destruction services. Hear how Securit uses SAP CRM, with other SAP, Duet, and RIM software.

SWIFT supplies secure messaging services and interface software to wholesale financial entities. Learn how the organization is using SAP solutions to modernize the sales process, prepare more effectively for client meetings, and make more accurate forecast sales.

The University of Newcastle has a student body of 17,000, of which 4,000 are postgraduate students. Discover how the university is using SAP solutions to implement a fast-track implementation, streamline the application process, and increase its number of students.

William Wrigley Jr. Co. is a family-owned business that produces Wrigley's Chewing Gum and has been expanding into other areas. Learn how this global business is using SAP solutions to implement a trade promotions management plan, create simple-to-use analytics for its sales and marketing force, and drive ROI through better planning.

Yaskawa is the world's largest manufacturer of AC inverter drives, motion control, and robotics automation systems – serving needs for products to improve global productivity through automation. Yaskawa explains why it chose SAP CRM over competitors and how the application supports the company's global sales organization.