TechExcel Overview

Delivering superior customer service is critical to maintaining beneficial customer relationships. TechExcel Customer Suite is an integrated CRM solution focused on customer service throughout the entire customer lifecycle. Provide your support, sales, and marketing teams the necessary tools, processes, and information they need to meet customer demands and improve the customer’s experience.

TechExcel Customer Suite allows you to refine sales, customer service and support processes to increase cross-team communication and efficiency while reducing your overall costs. Combine sophisticated process automation, knowledgebase management, workflow, and customer self-service to improve business processes that translate into better customer relationships. Best of all, TechExcel Customer Suite can be deployed to meet your specific needs, whether you need an individual module or the whole TechExcel Customer Suite.

• TechExcel CustomerWise – The CustomerWise application is the core framework, and the starting point, for implementing a CRM solution tailored to your exact business needs. Choose from any of the these CustomerWise modules to create a fitting solution or use them all for a complete CRM solution:

  Support - Complete customer support and service management

  Sales - Powerful sales, contact and lead management

  Marketing - Integrated marketing activity, email and campaign management

  
  
• TechExcel AssetWise - Track, manage and maintain customer and company owned assets throughout the entire asset lifecycle. Design and implement asset lifecycle activities and operations pertinent to your business processes to ensure efficient and logical asset management. Furthermore, enable your service, sales, and marketing team to utilize customer asset information to improve their work tasks and understanding of customer needs.
  
• TechExcel ProjectPlan – Need to manage ongoing customer projects or strategic activities? TechExcel ProjectPlan provides a complete project management solution for project managers, customer service managers, and executives. ProjectPlan provides a planning and resource management view of ongoing sales projects, marketing activities, and customer service operations.
  
• TechExcel KnowledgeWise – Leverage your expertise by providing a forum to share it. KnowledgeWise is a complete solution for knowledge and information management. Build your knowledge base easily by adding existing knowledge documents, web pages, and by publishing knowledge items from resolved support incidents. Extensive privilege control allow configuration of private and public knowledge that may be shared between projects, team members, and customers.