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Overview
TechExcel ServiceWise is your comprehensive internal help desk and IT service management solution no matter how simple or complex your business processes may be. It gives you the power to enforce business rules and optimize business processes whether you are a 25-person or 10,000-person support organization. Automate and streamline IT services and help desk activities with configurable workflow, process management, email notification and knowledge base. Facilitate self service with a powerful web portal that includes online incident submission, status checks, online conversations and intuitive knowledge base searches. Empower IT teams by providing a single, integrated solution for all their needs: help desk incident management, problem escalation and analysis, IT change management, and optional holistic asset management and service level agreement modules.
Benefits
- Fast deployment with easy installation and automated upgrades
- Intuitive user interfaces reduces training time and gets users up to speed faster
- System customization to suit individual demands: easily configured workflow rules that can be changed to control the business processes based on your organization's mission.
- Respond quickly and efficiently to conditions that can disrupt critical services by automating incident and problem management processes
- Empower users with a comprehensive knowledgebase to dynamically search for solutions and advice
- Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents
Technical Information
System requirements
- Client
- Windows 2000, Windows XP, or Windows NT 4.0 or above
- Pentium PC with 256MB memory and 100MB free disk space
- Microsoft .NET framework 1.1
- Server
- Windows 2000, Windows NT 4.0 Server or above
- Pentium PC with 1GB memory and 500MB free disk space
- Microsoft Internet Information Server (IIS) 5.0 and above with ASP .NET 1.1 Enabled
- Microsoft .NET Framework 1.1
- Supported Databases
- Microsoft SQL Server
- Oracle
- Microsoft Access
Features and Functionality
- Single integrated solution for help desk, change management, asset management and service level agreement management.
- Customizable and easy to maintain – now you don't have to wait for a high-priced consultant to ensure that you remain up-to-date on critical internal service systems
- Standardize processes to improve service and preserve business continuity by enforcing procedure and automating task assignments.
- Comprehensive audit trail for every incident, problem, and change record for total visibility and regulatory compliance.
- Optional integrations with AssetWise and Service Agreement Manager for holistic asset management and service level agreement tracking.
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