Commence Customer Testimonials

Commence Customer Testimonials

The New York Post is one of the oldest newspapers still published in the United States. It was founded by Alexander Hamilton in 1801 as the New-York Evening. Daily circulation is around 680,000 and it is one of the most read newspapers in New York City.
The advertising department handles tens of thousands of transactions and required a CRM solution that enabled the consolidation of customer information into a single unified database. The department, in addition to data capture also needed the ability to connect our accounts to appointments and to sales representatives. Furthermore we have standard operating procedures in place that needed to be automated. We were not about to change our procedures to accommodate the software. After a careful evaluation of several solutions we selected Commence because we liked its flexibility, ease of use and reasonable cost to implement and maintain. We have been using Commence for almost a decade and it has enabled us to continue to grow and change with our business environment. We have even integrated the solution to our back office accounting system allowing us to maintain customer purchases and payment history within Commence. This is extremely valuable to our sales team who can immediately have a snapshot of customer accounts, order and payment history.

Garry Sanders
Operations Manager, New York Post

We are a division of Siemens Corporation (www.sbt.siemans.com) and one of the largest providers of building controls, firm alarm, life safety and security systems. We have been using Commence for more than a decade to capture and consolidate customer and subcontractor information into a single database so that it is available to people throughout the organization. We also use the system to manage our sales process and forecast revenue. Commence has been incredibly reliable and its flexibility enables us to continue to meet changes in our business year after year. What we appreciate most about the product is our ability to have immediate access to all customer and sub-contractor information.

Gretchen Vito,
Marketing Specialist, SIEMENS

I have spent more than 15 years in the education industry and have never found a CRM solution flexible enough to accommodate our unique needs until I found Commence. Commence has become an integral part of our business and has accommodated how we work with pre-med, pre-law and pre MBA students year after year. We have locations in several sates such as Colorado, California and Texas and run the software on desktop PC’s and laptops. No matter where we are, Commences ability to synchronize data keeps us all up to date. Quite frankly, without the Commence CRM system we would be lost. You won’t find a better CRM system for you money.

Don Osborne, INQUARTA

When YKK was looking for a CRM solution that integrated sales, marketing and customer service, our main consideration was to find a product that could be tailored to match our internal distribution structure and could be could be customized and maintained by our in-house IT staff. Commence has provide us with that solution. The product provides the functionality we need to manage our sales and marketing activities in a format that is easy to understand and use. Commence has also been flexible enough that we have been able to customize and maintain it without having to rely on external consultants. Furthermore, when we need help from Commence its there, the service has been excellent. The real measure of any product is getting it adopted by the internal staff. We are using Commence every day to improve our effectiveness. We are very satisfied with Commence CRM and I would recommend it to any company looking to improve communication with their customers.

Keith W. Torrance
Director of Marketing
YKK (USA) Inc.

The Home Repair business is ever changing, requiring a certain flexibility uncommon to many industries. As the franchiser for the Handy Man Connection, the fourth largest re modeler in the United States, we required an easy to use flexible CRM system that did not require a lot of IT knowledge to maintain. We found just what we need in Commence CRM, and have been using the product very successfully for the past eight years. We have been able to tailor the solution ourselves without outside resources and roll it out to locations throughout the United States and Canada. The built in functionality, flexibility and user friendliness of the Commence architecture has contributed greatly to the ongoing success of the Handyman Connection system and has enabled more than 140 locations in North America to focus on the core business of home repair, remodeling and customer service and not their IT infrastructure.

Mike Wolf
IT Director
Handyman Connection

My organization has used other CRM solutions in the past such as Act and Goldmine but we need more robust functionality and flexibility to meet our growing business requirements. One of our customers introduced us to Commence and we were amazed at the combination of functionality and flexibility; especially how easy it was to customize the screens, fields and the database. The flexibility of Commence was the main reason we purchased the product and it has met our past and continues to meet our present requirements. Service and support from Commence has been exceptional for the five years we have been using the product. The technical support staff is knowledgeable, polite, professional and extremely helpful.

Steven Palange
President & CEO
TLIC Worldwide, Inc.

Based in Washington State, Escrow Partners, Inc. provides real estate escrow services to home buyers and sellers in the Seattle-Bellevue area. Escrow Partners acts as a third party on behalf of the buyer and seller to arrange and coordinate all the components of a real estate transaction, including clearing of property title, signing of legal documents and transfer of funds. To effectively manage the details of a real estate escrow closing, Escrow Partners must keep all parties involved and fully up-to-date on the progress of every transaction.

Escrow partners selected Commence CRM, a low cost, easy to use solution designed to simplify customer relationship management and ALLURE, a complete solution to extend business operations to the web. Commence made it easy to manage business relationships with customers, vendors, suppliers and partners – significantly improving productivity and efficiency. Using Commence, Escrow Partners assembles all the components of a real estate transaction into a single client folder. With centralized access to all critical information, Escrow Partners can instantly view key documents, track important deadlines and continuously update customers and partners with the latest status.

"Commence has allowed us to develop new ways of doing business and change our business model on the fly” said Mike Stevens, president of Escrow Partners. “Our Commence solution is so logical, so easy and so convenient, our employees can’t afford not to use it- it makes our lives so much easier."

Mike Stevens
President
Escrow Partners

The founders of Path Technology had one objective in mind when they founded their business, and that was to create one of the most innovative and highest quality IT service business in the industry. In order to achieve this we needed a CRM solution that was flexible enough to manage our growth. Today, our entire business is dependent on Commence and we continue to quickly and efficiently make changes to the functionality, almost on a whim. We looked earnestly into other distributed database solutions, both networked and web-based. Commence was the right choice to launch Path Technology and has continued to be the right choice today.

J. J. Julian
CEO
Path Technology, LLC.

Our hospital was looking for a flexible helpdesk application but we could not find one with the features we were looking for. In addition, our staff already had a heavy workload which necessitated that any CRM program be simple and require a minimal amount of user input. .We considered writing our own application, but didn’t have the time or resources to invest in a project of that nature. The only real solution was a customizable application that would allow us to shape it to our needs. After a four-month search, we choose Commence.

We decided to on Commence because it offered a high degree of flexibility through customization. We were able to quickly setup and deploy the program with a minimal amount of user training, then make changes as needed “on the fly”. The automation features that can be built into the application simplify or eliminate many of the mundane documentation tasks that were keeping our staff from recording important calls and events. With the addition of the Allure web server, we even accept requests via the corporate intranet.

We are now also using Commence for publishing system event and downtime notifications, project management, calendaring, and a host of other things not considered in the original project….all attributable to the flexibility of the Commence CRM application.

Kevin Delsite
IS Technical Specialist
Evangelical Community Hospital

Vanity International is the world's premier vanity design firm. We work with many Fortune 500 firms and specialize in an emerging area of strategic marketing that can actually increase sales through the flawless recall of advertised numbers. When combined with an Internet addressing, this becomes what we call Magneticsm Branding. It’s the old Roman strategy, only “all roads lead” to you!

Our objective when searching for a CRM solution was to run a paperless office. In order to achieve this we needed the ability to consolidate data and connect clients or companies with various associates that often change throughout the year. The Commence system was extremely flexible in this are, allowing us to connect one or many companies with different associates. We looked at other CRM solutions and could not find this capability in any of them.

System 451

System 451 – is a provider of software solutions for the health care industry. Our core product, RadSYS, completely manages the operations of a diagnostic Radiology facility such as patient registration, patient tracking, billing & collections, paperless medical records and electronic data exchange. Commence is the backbone of our solution and customers are always impressed with the workflow efficiencies we are able to provide. Using the Commence API, we merge radiology information into the system offering customers one complete solution for managing their diagnostic center.

The strength of Commence is the products flexibility, which has enabled us to tailor RadSYS to each practices preferences. This has helped System 451 to be extremely competitive and achieve a high level of customer satisfaction.

Alan J. Sims
President & CEO
System 451