Commence CRM Overview - Desktop CRM

Commence CRM Overview - Desktop CRM

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	“Ready to Use” CRM Applications Completely customizable Fully integrated with MS Outlook, Excel, Word Powerful reporting Supports remote and mobile users

Proven Time Tested CRM Software for Small to Mid-Size Businesses

This Desktop CRM software consist of a suite of fully integrated business applications for contact management, sales automation, marketing, telemarketing, quoting and customer support. Underneath this award winning software is a set of intuitive tools that enable the end user to tailor each application to their specific business requirements; all without programmer intervention. Within minutes you can add fields or tables – edit views and reports – establish data relationships, even change screen layouts with our built in forms designer. With Commence desktop CRM, you’re in complete control of your data and your CRM solution

This feature rich desktop software may be deployed in-house or on premise or as a managed service and offers several unique differentiators such as a full disconnected or off-line client, seamless integration with Microsoft Desktop applications such as Word and Excel and Outlook for e-mail, calendar and contacts. Our CRM software even supports mobile devices such as the Blackberry, Palm and Smart Phones.

SOLUTIONS ARE AVAILABLE FOR:

The Commence Contact Management module is designed to increase employee productivity by enabling them to capture, track, manage and share all client specific or prospect specific information. The information is then stored in a single unified database where is it immediately accessible to all authorized employees without having to move from system to system. This results in your company’s ability to significantly improve the process of marketing, selling and servicing your customers.

The telemarketing program enables sales support representatives to qualify new opportunities, automatically distribute qualified leads to the appropriate sales representative or a sales team and support request for documents and company literature. This allows professional sales representatives to focus more time on selling products and services versus administrative tasks.

MARKETING – Create & Manage Marketing Campaigns

The more you know about your prospects and customers, the better you’ll be able to optimize your strategy for customer acquisition, retention and cross selling. Commence Marketing provides a comprehensive easy to use solution for marketing automation. The application enables the efficient management of multi-channel campaigns, task management, budgeting, lists management, campaign analysis and reporting.

SALES - Develop a Strategy for Winning More Sales

Sales professionals need more than contact information to manage complex sales cycles. Commence Sales offers enterprise functionality for global and mobile sales forces. The solution helps drive sales by establishing structured sales processes and automating follow-up activities such as calls, letters, literature fulfillment and workflow automation. Commence sales will also help sales managers accurately forecast revenue and monitor sales representative productivity.

SERVICE & SUPPORT – Secure Customer Loyalty

Customers are your lifeline, which is why you need to respond instantly when they call for assistance. To keep customers from waiting, your support team needs immediate access to customer records. Commence Service and Support makes it happen by automating the capture, management and resolution of customer service request across multiple channels. The Commence Service & Support application will help turn your call center into a support center, enabling support representatives to provide the personalize service that drives customer loyalty.