GoldMine CRM Overview

GoldMine CRM Overview

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GoldMine® Corporate Edition
GoldMine® Premium Edition
GoldMine® Enterprise Edition

Focus on Customer Relationships

GoldMine Corporate Edition enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Corporate enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect.

Created for entire small to medium-sized enterprises or distributed enterprises, GoldMine Corporate delivers software the way you want it.

GoldMine Corporate Edition is ideal for current GoldMine customers who don't need customer support capabilities. For these same full-featured CRM capabilities with added advanced customer service and support capabilities, please visit GoldMine Premium.

Features

• Advanced capabilities for customer relationship management — Integration with HEAT® Service & Support, FrontRange Voice IP Contact Center, GoldMine IP Voice Suite, and other valuable extensions.
  
• GM+Browser — View information from external sources, such as databases, back office systems, and websites.
  
• Workflow enhancements, Contact Search Center — Within GoldMine Corporate Edition you can streamline multiple-step processes-without having to move customer contact records.
  
• Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone.
  
• Microsoft reporting services integration — Leverage functionality within Microsoft SQL.
  
• Company-wide visibility — Instantly access an overall company view of customer relationship and contact information, including complete histories, sales, and calls.
  
• Reporting and analysis management — Analyze your leads, sales, and marketing. Create, manage, preview and generate reports from a central area.
  
• Synchronization — Automate synchronization via GoldSync.
  
• Remote data access — Access the Web via iGoldMine or iGoldMine Plus.
  
• Integration with Microsoft® Outlook® and Exchange — Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling.
  
• Integration with HEAT Service & Support — Combine GoldMine and HEAT to gain a complete view of relationships and all interactions with contacts, including customer service and IT help desk issues.
  
• Business intelligence — Access business intelligence tools by integrating Microsoft Reporting Services, enabling you to analyze your data and schedule reports to automatically email to users.
  
• Automation — Automate database administration and mass mailings. Easily generate targeted, personalized email, letters and faxes from a central location.
  
• Team-based collaboration — Share critical information across teams or the organization, inside and outside your office.