ePartners Solutions Product Overview

ePartners Solutions Product Overview

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What can CRM do for you?

Implementing a customer relationship management system can give your organization the ability to enhance the lifetime revenue of every current and potential customer. This means improved customer satisfaction and loyalty, shortened sales cycles, and even increased revenues. At a time when securing new customers is more difficult and costly than ever before, the right CRM solution may be the most important investment your company can make.

After more than 500 successful CRM implementations for companies of all shapes and sizes, ePartners has a clear understanding of the issues and a track record for success. In fact, more than 70 companies turned to ePartners for their CRM solutions in the last 12 months alone.

Our success as a CRM provider is based on more than just our 12 years of experience with middle market business solutions. We also understand that successfully implementing a CRM solution goes far beyond technology. It requires an understanding of the psychology and sociology of your customers, employees and management team. Change management, logical workflow, and collaboration are each essential elements of a successful implementation. ePartners can help document and improve selling and customer service processes, set expectations within your organization, and prepare your employees through classroom and web-based training.

• Microsoft Customer Relationship Management helps midmarket businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help to improve sales success and help to deliver consistent, efficient customer service.
• Sales Automation: Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.
• Customer Service: Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
• Integration with Microsoft Business Solutions: Microsoft CRM integrates easily with Microsoft Business Financial Management, including key data mapping for accounts, contacts, product catalog, orders, and price lists.