Exact Software Product Overview

Exact Software Product Overview

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e-Synergy unites the workplace and reveals the costs, inefficiencies and redundancies hidden by the complexities of your business.

e-Synergy's Web-based collaboration platform unifies the people, processes and knowledge that matter most to your business, creating an accurate, up-to-the-moment view of your organization's personnel, finance, workflow, documents and asset information, enhancing decision-making, analysis, scenario planning, and ongoing management across your entire business.

Benefit from e-Synergy is derived by its emphasis on the whole business as well as the interdependence of its parts. The e-Synergy platform integrates and consolidates corporate data into a single database, allowing all members of the value chain to view and modify information based on their access and roles within the system.

e-Synergy energizes the traditional corporate infrastructure by providing an active portal view into the workplace: for employees, business partners, suppliers and customers.

Exact e-Synergy, from Exact Software, is a Web-based business management solution that enables customer management as a part of your entire business. Your clients, business partners, employees and vendors are automatically associated to one another and to all relevant and mission-critical business transactions. Your financial, sales and product support information is available immediately, online, and is linked to any project, initiative or event that affects your customer. Everyone in your company who works with customers or prospects are under your control and on the same page, at any time, from anywhere in the world.

Empowering your customers through self-service and intelligence access

Exact e-Synergy fortifies your customer and partner base by allowing them to access and act on information that pertains to them, at every step of every business process. Secured portals open up internet channels for real-time cooperation. Financial, sales and customer service intelligence is centralized in one database, providing knowledge that is traditionally spread across the organization or is inaccessible. This integration allows your company to realize significant and immediate return on investment while fostering investment in your customers. Exact e-Synergy puts your customers at the center of your business, turning them into an interactive force.

With Exact e-Synergy, nothing is left on the table when it comes to your corporate relationships — a complete CRM toolset provides both broad-based views and specific information about everything from product updates, sales standings, customer support issues and any related documents.

Two-way Workflow Management:

With Exact e-Synergy, realtime views of the issues and actions by both you and your clients enable consistent, up to the minute insight into both the details as well as the big picture — an open, transactionbased system.

Customer-specific

Reports and Statistics: Built-in analytics are the only way to know what your customers are thinking and to respond to their issues quickly and effectively. Exact e-Synergy’s native real-time analysis tools, reports and ad hoc querying can help you recognize issues before your customer does.

Financial Management:

All customer-related financial transactions are automatically associated with their account information, including outstanding payments or marketing co-op amounts, making them easily accessible to your sales reps and remote offices when needed.

Document Management:

By electronically storing all documents, Exact e-Synergy provides an automatic, accessible audit trail of all paperwork associated with your customer.

Integrated Portal Technology:

Built-in Web portals provide ongoing and active conversations with all of your customers, partners and vendors. Secure private logins allow for one-to-one client interactions, all without having to add IT staff to maintain extra Websites or pages.

By bringing together the people, processes and knowledge that matter most to your business, Exact e-Synergy creates an accurate, up-to-the-moment view of your organization’s personnel, finance, workflow, documents and asset information, enhancing decision-making, analysis, scenario planning, and ongoing management across your entire business. You can’t afford to have any of your corporate relationships go unnoticed, because they will be the first to notice.