Onyx CRM Product Overview

Onyx CRM Product Overview

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Onyx CRM Core
The Foundation of Flexible CRM

Onyx provides the core CRM infrastructure your company needs to empower sales, marketing, service and support activities. Our latest version, Onyx 6.0 provides even more tools to adapt your CRM system to your business. The core is built around the idea that your CRM system needs to provide you with not only a great technology platform and data model but to also provide robust business process management and intelligence tools.

Using Onyx Business Process Management tools, you can automate, manage, and evolve processes to optimize performance and increase agility.

• UI Configuration Tool (UCW) - Now included in the Onyx Core, you can easily modify the Onyx user interface to match the needs and functions of each department or group of users. This ensures that the right information is being gathered at the right time by the right people. Extraneous fields can be removed from a user's interface or fields from other areas added to make data collection even easier.
• Onyx Process Manager - Provides several tools to build both simple and complex business rules to reinforce your desired business practices. The rules can be associated with either existing forms or new forms built using the Forms Designer. The tools utilize wizards and point-and-click interfaces to make building the forms and rules easier.

Onyx Business Intelligence (Onyx BI) provides capabilities for dashboarding, scorecarding, analysis, ad-hoc reporting, visualization, and notification. With Onyx BI you get pre-built, extensible reports and the ability to create your own standard and ad-hoc reports using data from Onyx and other integrated systems. It's advanced reporting capabilities are tightly integrated into the Onyx customer data model. Onyx BI enables you to make better and timelier business decisions, manage day-to-day operations more effectively, and gives you the critical insight into what's really driving your business. Contact your Onyx Account Manager for more information on current Onyx BI offerings.

All of the above are built upon Onyx's Technology Platform which is a fully SOA compliant, XLM-based, Unicode supported platform. The n-tier, component-based architecture alleviating enterprise application integration concerns by providing unparalleled scalability, reliability, and flexibility for customizing business rules and workflow to address immediate and future business requirements.