Contactual OnDemand Contact Center’s flexible architecture allows you to cost-effectively deploy agents anywhere – with only a computer and an Internet connection. Leverage home agents operating as a virtual team without having to install any hardware or software at their homes. You’ll eliminate overtime costs, enable shorter shifts thanks to no commute, and reduce overhead.

• Employ agents anywhere with only a computer and Internet connection
• Unify home agents to operate seamlessly as a single team
• Reduce staff and overhead costs by tapping into lower cost labor pools and eliminating facilities costs
• No specialized hardware devices or software required

• Eliminate the need for costly hardware, software, or phone lines to home office locations
• Deploy agents rapidly with just a computer, headset and Internet connection
• Scale up or down as your business requires, without impacting your real estate needs

• Agents anywhere

  Your agents and supervisors can be located anywhere in the country and be just as productive as if they were all working in the same room. With OnDemand Contact Center your call center home agents require only a browser, an internet connection and any phone - wireline, mobile or VoIP – to attend to your clients.

• Connect to your customers quickly

  Focus on recruiting and training your agents instead of call center implementation and deployment. With Contactual your home agents are up and running in less than a week. And our award-winning GUI makes it easy for them to learn and use the application.

• Skip the infrastructure headaches

  With Contactual there is no need for specialized hardware or software to be installed at the agent’s home. From your agents’ perspective, the process of using the OnDemand Contact Center is as easy as 1-2-3: turn the computer on, log into the application, start taking/making customer calls. From your business’s perspective, you just avoided a headache of building and managing a piece-meal infrastructure for your distributed contact center.

• Cradle-to-grave monitoring and reporting

  Are you afraid that your call center supervisors won’t be able to effectively manage the home agent workforce? Don’t be – the Contactual solution gives supervisors access to critical call center metrics in real time. Call reporting, monitoring, service level management, historical reports and more are all available on-demand.