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Ownership: Private
Founded: N/A
Headquarters: San Carlos, CA
Software Type: On-Demand Contact Center
Contactual Contact Center Strengths/Key Features
- Achieve rapid time to value
- Avoid upfront CAPEX investments in software and hardware
- Manage phone, email and chat interactions from a single interface
- Provide excellent customer service
- Cut operational costs while boosting productivity
Contactual Contact Center Features
- CTI
- Skill Based Routing
- Multi-media management
- Collaborate
- FAQ Knowledgebase
- IVR
- Contacts and Case Management
- Monitoring & Recording
- Recording & Logging
- Real-Time & Historical Reporting
- CRM Integration
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About Contactual
Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency.
Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs' Customer Interaction Magazine 2005 Innovation Award.
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