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Contactual Contact Center Overview - Telesales |
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Contactual Contact Center Overview - Telesales |
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Use CRM? Write a review |
Telesales
Contactual OnDemand Contact Center enables telesales and inbound sales teams to increase close rates and sales productivity. Route sales inquiries to the rep most likely to close the deal, ensure web leads don’t get stale, and leverage prospect data to enable up-sell and cross-sell.
Business Benefits
- Close more business by routing the prospect to the best-trained agent for that particular product
- Improve return on marketing investment by ensuring leads are followed up quickly
- Increase selling time by getting prospects to the right rep, right away
- Hire top reps regardless of where they live
Operational Benefits
- Eliminate the headache of managing point solutions for phone, email, chat, and voice-mail
- Enable more selling time, thanks to screen-pop and skills-based routing
- Drive rapid sales adoption thanks to an award-winning user interface
- Gain insight into sales activity in real time thanks to supervisor reports
- Scale team size up or down as your business requires
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