Onyx CRM Product Overview

Onyx CRM Product Overview

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As an Onyx Customer, you probably already know how flexible the Onyx product suite is and if you're using it across departments you've seen how the 'bigger picture' of intelligence about your customer helps every group service the customer better. Now it's time to take it to the next level.

With the introduction of Onyx 6.0, KNOVA, and a new alliance with Million Handshakes, your CRM system can become even more flexible and support advanced collaboration more easily.

Here's some of the new features available to you now in Onyx 6.0:

• Comprehensive and intuitive configuration/customization tool to make CRM more relevant to each organization (UCW).
• Ability to create virtual teams for improved automation, specifically the ability to assign, automate and track tasks for greater accountability (Assignment Studio).
• Platform enhancements (SQL Generation) that make future upgrades easier and provide greater extensibility.
• Seamless calendar integration with Outlook for increased efficiency and productivity.

The ability to easily build intelligent, sophisticated business rules and processes is fundamental to the value that Consona CRM has envisioned for our latest Onyx offering. If you don't already have Onyx Process Manager (OPM), we've put together a value-priced option for you to receive OPM and other process automation tools with your commitment to upgrading and enhancing your CRM system. Contact your Account Manager for more details about this offer.

Along with Onyx products, Consona CRM offers KNOVA's suite of products which can leverage your Onyx CRM data and facilitate increased collaboration with your customers to allow your Support and Customer Service departments to:

• Reduce the costs of problem resolution
• Satisfy increasing customer expectations
• Serve a growing installed base
• Support more complex products

Learn more about Onyx CRM 6.0 -

• Onyx CRM Core
• Onyx for Mobile Solutions
• Onyx for Sales
• Onyx for Services and Support
• Onyx for Marketing

Onyx Product Portfolios
Solutions that support a relentless focus on the customer

Onyx organizes everything - information, processes and interactions - around the customer. Our Enterprise CRM solutions work together to help you operate smoothly and effectively. With Onyx, you can capture and centralize information from your customer interactions, then leverage that information along with data from other systems in a way that helps you execute business processes with speed and consistency. Finally, you can analyze the results of those efforts and adjust course to improve efficiency or capitalize on new opportunities. This comprehensive and integrated solution portfolio helps you drive better customer experiences and achieve higher levels of performance throughout the organization.

Onyx Customer Management Capture and Centralize information from all customer interactions to create a single, comprehensive view of your customer.

Onyx Process Management Design, Automate, and Manage your business processes to optimize performance and increase the agility of your business.

Onyx Performance Management Analyze and Adjust your business processes based on customer data delivered through pre-built data cubes, reports and dashboards.